glpi

by glpi-project

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Updated 10 months ago

About

GLPI is a free, comprehensive IT asset and service management software that streamlines ITIL-based service desk operations, asset tracking, and compliance auditing.

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.

Primary Use Case

GLPI is primarily used by IT departments and service managers to efficiently manage IT assets, track licenses, handle service requests, and ensure compliance with ITIL processes. It is ideal for organizations seeking to centralize IT governance, risk management, and incident response within a single platform.

Key Features

Service Asset and Configuration Management (SACM) with dynamic inventory
Request Fulfillment for managing service requests and incidents
Incident and Problem Management aligned with ITIL processes
Change Management for controlled IT environment updates
Knowledge Management with integrated knowledge base and FAQ
Contract Management for vendor and contract oversight
Financial Management for IT services including purchase orders and depreciation
Software and License Management to ensure compliance and cost control

Security Frameworks

Reconnaissance

Resource Development

Initial Access

Discovery

Impact

Usage Insights

Integrate GLPI with SIEM solutions to enhance incident response workflows by automating ticket creation and asset correlation.
Leverage GLPI's dynamic inventory and change management to maintain an accurate attack surface inventory for vulnerability prioritization.
Use GLPI's knowledge base to document and share incident response playbooks, improving team readiness and consistency.
Automate license and contract compliance auditing to reduce risk of shadow IT and non-compliance penalties.
Combine GLPI's asset reservation and financial management features to optimize resource allocation during security incident recovery.